Email us to obtain a Return Authorization. (RA Number).
Only unopened LA Systems and supplies are returnable for a refund. We cannot accept returns on opened LA Systems, parts and accessories or unused parts that were part of an opened System due to hygiene reasons, no exceptions please do not ask.
LA Return and Refund Policy applies only to items you have purchased directly from Lact-Aid International. It does not apply to items you purchased or received from other sources.
Returns are accepted for unopened items only. This refers to the protective packaging on the product item. It does not refer to the shipping carton.
o Complete LA Systems and quantity packs of LA Nursing Bags are packed inside tamper-evident bags or clear plastic boxes. If the bags or box is opened, any individual items inside are not eligible for return.
o If the Safety Seal on the clear plastic box is broken cut or peeled off the product is non-returnable. No exceptions.
Return Authorization must be obtained within 30 days after purchase date.
Ship/Handling Fees are not refundable.
Customer pays shipping to return items. COD returns will be refused.