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Lact-Aid Returns and Refunds Policy

  • LA Return and Refund Policy applies only to items you have purchased directly from Lact-Aid International. It does not apply to items you purchased or received from other sources.
  • Returns are accepted for unopened items only. This refers to the protective packaging on the product item. It does not refer to the shipping carton.
    • Complete LA Systems, and quantity packs of LA Nursing Bags are packed inside tamper-evident bags or clear plastic boxes.  If the bags or box is opened, any individual items inside are not eligible for return.
    • If the Safety Seal is broken cut or peeled off the product is non-returnable. No exceptions.
  • Return Authorization must be obtained within 30 days after purchase date.
  • Use your Invoice Number as your RA #. 
  • On the outside of the box, write the return authorization number. For example: RA#123456
  • Returned items must be shipped in a box not a bag so the item does not get damaged in shipping, if product packaging is damaged an additional $5.00 will be charged for repackaging.
  • Refunds are subject to a 20% Restocking Fee. Shipping/handling fees are not refundable.
  • Items paid for by credit card, will be refunded via a credit to your credit card, not a check.
  • You are responsible for paying the shipping cost to return an item. Return shipping costs are not refundable.
  • Enclose a copy of your Invoice with the returned item.  Keep the original copy for your records.

If your item/s for return meet these terms and conditions, you can send it to the following: 

Via MAIL,  send to:
Lact-Aid International, Inc.
Returns
P.O. Box 1066
Athens,  TN  37371-1066

Via UPS, send to:
Lact-Aid International, Inc.
Returns
245 County Road 422
Athens, TN  37303