Lact-Aid Returns and Refunds Policy
- LA Return and Refund Policy applies only to items you have purchased directly from Lact-Aid International. It does not apply to items you purchased or received from other sources.
- Returns are accepted for unopened items only. This refers to the protective packaging on the product item. It does not refer to the shipping carton.
- Complete LA Systems, and quantity packs of LA Nursing Bags are packed inside tamper-evident bags or clear plastic boxes. If the bags or box is opened, any individual items inside are not eligible for return.
- If the Safety Seal is broken cut or peeled off the product is non-returnable. No exceptions.
- Return Authorization must be obtained within 30 days after purchase date.
- Use your Invoice Number as your RA #.
- On the outside of the box, write the return authorization number. For example: RA#123456
- Returned items must be shipped in a box not a bag so the item does not get damaged in shipping, if product packaging is damaged an additional $5.00 will be charged for repackaging.
- Refunds are subject to a 20% Restocking Fee. Shipping/handling fees are not refundable.
- Items paid for by credit card, will be refunded via a credit to your credit card, not a check.
- You are responsible for paying the shipping cost to return an item. Return shipping costs are not refundable.
- Enclose a copy of your Invoice with the returned item. Keep the original copy for your records.
If your item/s for return meet these terms and conditions, you can send it to the following:
Via MAIL, send to:
Lact-Aid International, Inc.
Returns
P.O. Box 2177
Ponte Vedre Beach, FL 32004